FREE 4+ Customer Complaint Forms in PDF | MS Word

There are such circumstances wherein customers or consumers happen to be unsatisfied either with the products or the services that they receive. And these circumstances often result to customer complaints. In times like these, it is the management’s call on how they are to deal with each of the complaint. As you go further in this article, you are to witness some samples for different customer complaint forms. Browse over and download the forms that you find helpful and convenient to use. Moreover, the importance or reasons why these forms are utilized will also be discussed. Take note of the statements that you find useful.

Customer Complaint Form Template

Standard Customer Complaint Form

The Importance of Customer Complaint Forms

The forms for customer complaints are used in order for the business management to have a better understanding with regards to each complaint. This is by means of allowing the customers to specify the exact details for the management to come up with the best solution in resolving the issue. As for the customers, they would feel that they are valued due to the fact that they are asked to provide their individual customer feedback. This helps the management serve their customers even better, as they improve their products and services.

Moreover, these forms for customer complaints are also used as the management’s basis when the same complaint is encountered. By basing to the past complaint forms, they will be able to keep in mind the things that disappoint most of the customers and that they will be able to implement preventive actions in order to avoid receiving or encountering the same complaints.

The Required Information for Complaint Forms

In completing the complaint form, the information that are required to be provided by the customers are as follows:

• The customer’s information
  • The full name
  • The contact number
  • The email address
  • The residential address
• The complaint details or incident report information
  • The date and time of when the report of incident has been filed
  • The description of the incident
  • The customer’s suggestions to resolve the matter
• The details in resolving the complaints
  • The corrective actions undertaken by the management
  • The person or officer who resolved the issue
  • The date of when the actions are implemented
  • The customer’s feedback regarding the resolved issue

These are just the basic information that should be provided by the customers in their individual complaint forms. In the process, it is mandatory for the management to follow up their customers after resolving the matter. This is to make sure that there are no more concerns and that the business’s reputation is not affected with this circumstance. Furthermore, the different complaints should be handled by the management professionally. This is due to the fact that these are part of the business development, which is considered as a stepping stone to obtain success.

Customer Complaint Form Template

Customer Food Complaint Form

Fillable Customer Complaint Form

In wrapping it all up, these complaint forms designed for the customers are considered as one of the tools that improves not just the relation of the management to the customers but also the customer services that are offered to each of them. These forms create a connection, more like a bridge, between the two parties so that the management could effectively engage and make superb customer relationship.