Businesses must learn to handle every single complain that comes their way. Although handling customer complaints is always a must, managers must also learn to handle internal complaints within the company. What this means is not only must managers take care of complaints made by customers, but also that of their own employees.
Problems within the office are common, but there may be some that could greatly hinder an employee’s productivity. Once that happens, these employees must then create a proper and formal complaint so that those in charge can look into these issues and possibly resolve them as soon as possible.
Learning the Difference Between Being Ignored, and Not Being Able to Do Anything
If an employee were to ask a manager to solve an issue regarding defective equipment and the manager either does not respond or mumbles something without doing anything, then that can be considered as him or her ignoring you.
However, if you come up with a similar problem wherein the manager empathizes with you but states a valid reason about why nothing can be done, then that isn’t ignoring you, but rather the manager is not able to do anything even if they are willing to help you with your problem. There are times where managers cannot handle every single employee complaint and it is very important that employees know this.
3 Different Categories of Complaints and How to Handle Them
Employees will come across managers who might ignore these problems instead of finding their solution. So in the event that this happens to you, you may do the following to help you out:
- Legal Complaints. A good example would be if one of your coworkers have broken several rules and regulations within the company that should be seriously looked into. It is your responsibility to file a complaint report and submit it to your boss or to the HR Department. In the event that these are ignored, then you can always report this to your relevant government agency to ensure that these legal violations are properly looked into.
- Workload Complaints. You cannot expect your manager to know exactly what you do all day in the company. Your manager may not even know that you are being overburdened with a lot of work, so you are going to have to bring this up. If you address this concern properly to your manager and he or she offers a solution, then there should be no problems.However, if you are ignored, then you are going to have to evaluate just how much your workload is, and see whether or not it’s fair. If you think it is too much, then you always have the option to find a better job opportunity with a lighter workload, and leave the one you are currently in.
- Process Complaints. When one finds a problem within the company’s system, it’s always best to point this out to the manager. However, the employee must file a proper complaint that states the problem and a possible solution. Simply saying that these particular issues are a problem and have to be looked into will most likely be ignored by the manager.So you can use a proper complaint form and indicate what the problem is, as well as the solution to the problem. But one must know that these solutions may not benefit everyone, so it’s harder to implement, or it may cost the company too much funds to implement.
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