It sounds so childish when we complain and whine about not getting the things that we needed or wanted. But when you are an adult, it is rightfully just, especially when we are being reasonable. Of course, each and everyone of us would want to get the things that we asked for. But when we do not get them in a matter of time, we complain about it. People complain in most cases when their right/s has or have been violated.
For example, in the workplace, employee sexual harassment complaints are made when a co-worker harasses another. For business organizations, they try to avoid clients’ complaints by offering the best of their facilities, top performances and outstanding services.
Employee Complaint Form
Customer Complaint Investigation
Sample Harassment Complaint Form
Foodborne Illness Complaint
What is a Complaint Investigation?
Complaint investigation is a process of identifying and understanding the details of the complaint. The following are the process involve in complaint investigation:
- Acknowledgment of complaint: details of complaint are acknowledged and fully understood
- Development of an investigation plan: plans are systematically made to determine the approach of actions to be taken.
- Notification and response towards complaint: response is based on the cited proof or facts that are notified
- Provision of initial findings: complainant are ensured that they are given sufficient information about the findings
- Final outcome: determine if the complaint is substantiated, not substantiated or cannot be substantiated.
Other types of complaints are investigated with the use of School Complaint Form and Customer Complaint Forms. The use of forms is to ensure that the complaint is true or falsified, with regards to the documented details provided.
How to Write a Complaint Investigation Report
In writing a complaint investigation report, all facts should be analyzed and stated clearly. The report should be done systematically and must undergo the process under complaint investigation.
- Introduction: brief details of the complaint/s
- Preliminary examination: see if investigation is necessary
- Investigation: to cite the facts and come up with an effective response
- Analysis and response: analysis and provision of response that corresponds to the issue
- Formulating findings: whether the response made was a success
- Recommendations: to come up with better plans
Patient Complaint Form
Health Information Privacy Complaint
Facility Complaint Investigation
Simple Complaint Investigation Form
How to Conduct an Employee Complaint Investigation?
When there seems to have a problem between two or more employees, the HR takes responsibility for it. In conducting an employee complaint, the following must be observed:
- Investigation must be objective and not biased
- The investigator must have an open mind
- The person conducting the investigation must avoid being aggressive towards any of the parties involved
- Credibility of witnesses or people involved must be checked
- A quick response must be done regarding the issue
- Confidentiality of facts involved must be observed
- Facts and details should be documented for physical evidence
- Follow up about the issue
How To Investigate Complaint
When a complaint has been submitted to the officer-in-charge, it is then contemplated in order to determine if an investigation is necessary. If the complainant is being reasonable and the complaint made is considered to be contravening, then it has to go through an investigation.
Investigating a complaint, the officer-in-charge should systematically cite the facts by putting himself in the position of the complainant and the person who was reported. In this way, he will be able to see clearly point of views of both persons. And in any cases that the organization has encountered similar complaint/s, conducting another investigation would not be necessary.
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