Being able to effectively handle complaints is an important way for the management of a company or an organization to hold accountability and implement immediate action toward reviews pertaining to the performance of an individual or a company.

A complaint is an expression of dissatisfaction by a client or a consumer pertaining to the service, products, or performance of a company or an organization and requires a response or a resolution to be explicitly provided. You can download our Complaint Forms to help you provide efficient tools for your employees to use when needing to file a complaint.

Administrative Action Complaint Form

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Administrative Complaint Form Example

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Administrative Tribunal Complaint Form

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Administrative Complaint Form in PDF

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When a complaint to the administration is made, it is important that there is effective and proper handling in order to promote internal improvement. An effective method to manage a complaint is by being able to tackle these three key benefits:

  • Resolve issues raised by a dissatisfied employee in a timely and effective method.
  • Provide details and accurate information that will promote improvement.
  • Handle complaints properly to improve the management morale.

Typically, employees want the management to have a user-friendly complaint handling system that allows them to express their grievances, be heard, and be understood. By allowing employees to share administrative complaints, employees will feel valued and respected and will allow proper discussion to determine if an apology, an explanation, or immediate action is warranted.

Employers, on the other hand, need to establish methods to promote employee feedback by providing a user-friendly tool for employees to leave a comment or a suggestion, establishing a department or an area in the office where staff can file complaints and provide feedback while not compromising their identity, properly documenting and investigating complaints to identify problems and to provide proper resolutions, and addressing complaints in a timely and cost-effective method.

When handling administrative complaints from employees, it is important to have an employee-focused system that is visible and accessible with commitment to provide resolutions. Below are key principles for management to properly handle administrative complaints:

Employee Focused

An organization has to be committed to provide effective complaint handling and boost employee moral by showing that their opinions are valued. Organizations should also be open to receiving positive and negative feedback in order for them to provide appropriate resolutions. Our Customer Complaint Forms can be used to provide your employees with a tool for quick and easy complaint filing.

Administrative Complaint Form Sample

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Administrative Complaint Form in Doc

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Free Administrative Complaint Form

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General Administrative Complaint Form

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Well-established Complaint Procedures

Details about how and where to complain should be properly disseminated among employees, such as where to complain, who to talk to, and how to submit a complaint.

At the same time, the process of investigating a complaint should be as organized as the process of making a complaint. Proper investigation and documentation should be done, as well as providing updates on the status of the complaint.

Objective and Unbiased

Fairness, equality, and unbiased opinions should be practiced at all times. Complaint Handling Officers should make sure that the process resolving a complaint goes through a fair investigative process to maintain equality in the workplace and increase employee morale.

Continuous Improvement

Complaints should be deemed as an opportunity to improve. Complaints from employees need to be properly analyzed and feedback should be periodically gathered to check on the administration’s progress in correcting mistakes and promoting growth and development in the workplace.

Your employees are the fuel that ensures that your company is effectively run. It is imperative that you cater to their needs and concerns. Our Official Complaint Forms provide templates that you can use so that you can give your employees the right tools to submitting or filing complaints or concerns related to the workplace.

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