Open communication is important in running and managing a company and this can be done by providing and gathering feedback from the parties involved, such as the employees and the clients. For this, company feedback forms must be made and be sent to the targeted respondents.

Company Training Feedback Form

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What Are Company Feedback Forms?

Company feedback forms are documents which are intended to collect the suggestions, thoughts, and the evaluations of individuals towards the company. The form can be used during and after an event, periodically for gathering the feedback of the company’s staff and employees, as well as after a transaction with a customer. Moreover, if the form will also collect the names and contact information of the respondent, then the data in the form must be kept confidential to ensure that the data will not be misused by third parties.

Tips in Making a Company Feedback Form

  • Add instructions and labels: Sending feedback forms to the targeted respondents may require a company representative to explain the relevance of the form and how it can be filled out. To take up lesser time and the need to redo the explanations, instructions and labels should be placed in the form to serve as the guide for the respondents. In addition, labels should also be emphasized in each section either be highlighted or be in a bold font style.
  • Incorporate an area for the comments and suggestions: There are some items or factors of the company which could not be scored or rated in the feedback form. This is why a large area or blank space should be indicated in the form which is allotted for collecting the comments of the respondents and what he can suggest for the improvements of the company. Furthermore, if there are questions in the feedback form which requires a respondent to provide statements to explain his feedback rather than simply indicating a score.
  • Decide on the type of format to use: The format of the document will depend on where and how it will be used. There are three common formats which could be considered by companies. A “.DOC” format can be made using a word processing software application or program, and this is the basic format which can be converted into a “.PDF” format. Once converted, the company feedback form in “.PDF” format can be used online or be sent to various devices without needing to reconstruct or rearrange the contents to make the form be compatible with the device. The “.PDF” format is the most flexible and reliable format since it retains its appearance regardless of where it will be accessed. And lastly, a “.XLS” format is only suitable for companies who prefer to use tables, rows, columns, and formulas for their feedback form.

Varieties of Company Feedback Forms

Company Customer Feedback Form – The target respondent of this company feedback form variety is the customer or the client of the company. Specifically, a company customer feedback form allows the company to know what the customer thinks about the products and the services that they offered as well as determine ways and methods that they can use to meet the customer’s needs and preferences for their next transactions. In the form, there are two sections which must be completed by the customer. The first section is allotted for the customer’s contact details wherein his name, claim or identification number, address, telephone number, and email will be disclosed.

Company Customer Feedback Form

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The second section, on the other hand, centers on gathering the feedback of the customer wherein he can indicate the type of feedback that he is providing whether it is a suggestion for the company’s improvement, about a complaint, or a compliment about what the company has provided. In addition, the details of the customer’s feedback along with his signature will also be needed in order to complete the form.

Company Employee Feedback Survey Form – The main purpose of a company employee feedback survey form is to allow employees to communicate to the company about their feedback on the work environment and their satisfaction in their roles or responsibilities. Compared to the aforementioned company customer feedback form, this document does not require the respondent to state his identification, rather allows the respondent to remain anonymous.

Company Employee Feedback Survey Form

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Moreover, the respondent or the employee will need to assess and evaluate six items focused by the company such as the quality of work and life balance that the company implements, the personal and professional growth of the employees, as well as the satisfaction of the employee about the company’s compensation and recognition methods.

Company Employer Feedback Form – For companies whose aim is to evaluate a former employee or a student employee, a company employer feedback form must be used. This document allows the employer or the hiring manager of the company to indicate his feedback about the employee’s performance in the company. Some of the characteristics which are focused on this variety of company feedback form include the employee’s dependability, attendance and punctuality, work quality, teamwork, and work ethics. The employee’s strengths and weaknesses which had been observed by the employer will also be defined in the form.

Company Employer Feedback Form

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Company Event Feedback Form – The users of a company event feedback form would be the participants of the event held by the company, either their clients, employees, or their staff members. In the form, the date and name of the event must be indicated on the allotted areas. The rating scale used in the form scores the agreement of the participant towards the items listed such as the relevance of the information or the subject of the event, and the suitability of the venue to the purpose and goal of the event. A set of questions which identifies how the event can be improved, the priority areas of the event, and the most useful learnings and things that the company provided for the event are also stated in the form.

Company Event Feedback Form

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Company feedback forms are important, however, a company must not rely on the subjective feedback alone but also objective feedback which can be proven or is based on facts and can be measured using documents, images, or other exhibits.

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