Whenever there’s a complaint in any business, business owners don’t just base the findings of a subsequent investigation on mere hearsay; they need to know the facts. They need to know who was involved, what was involved, when it happened, how it happened, and any other factors that can contribute to the truth.
Business owners need all the facts before they make informed and important decisions, which is why they have proper investigations conducted. This is where Investigation Complaint Forms come in handy as these help them figure out the different factors that are involved in the complaint.
Employee Complaint Investigation Form
Customer Complaint Investigation Form
Complaint Investigation Form in PDF
Harassment Complaint Investigation Form
Product Complaint Investigation Form
The Different Kinds of Investigation Complaint Forms
There are various forms that a company owner or manager can use to conduct a proper investigation of the different complaints that occur within the company. Here are some examples of these kinds of forms that could prove helpful to them:
- Employee Complaint Investigation Forms are used by those conducting investigations into a specific employee’s complaint. It could be a complaint about a coworker or even a complaint about services they’re required to render.
- Customer Complaint Investigation Forms are forms used to investigate the complaints of a customer. It could be that a customer was mistreated by an employee or given shabby service.
- Harassment Complaint Investigation Forms are used to investigate the allegations of a certain individual claiming either they witnessed a harassment or were themselves the victim. These are taken very seriously as these might require legal actions in the court of law.
- Product Complaint Investigation Forms are forms used to investigate the complaints of customers who feel as if the product either has poor quality or was counterfeit.
- Food Complaint Investigation Forms are forms that are mostly used in restaurants. These are used to assess the complaints of the different customers who feel as if the food was of low quality, or worse, possibly even spoilt.
Complaint Investigation Form Example
Food Complaint Investigation Form
Complaint Investigation Report Form
Complaint Investigation Form in Doc
The Importance of Investigating the Different Kinds of Complaints
When a complaint is made, company owners should be cautious before taking action. What if those complaints don’t have a basis? What if those complaints are based only on personal emotions without any logical explanations?
These complaints must all be investigated properly. Let’s say that a hospital patient complained that one of the healthcare workers was sexually harassing him. How does an investigating committee find out if that’s true or not? There are Patient Complaint Investigation Forms to check on the facts before action takes place.
It’s always best to carry out investigations. It can prevent company owners or any other establishment from making wrong and uninformed decisions, thus saving the alleged from probable injustice.
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