A feedback is used to gauge one’s performance or quality of work. Whether you are a teacher looking to assess his effectiveness, a business owner wanting to find out how satisfied his customers are, or a hotel owner aiming to quantify the service he provides, the use of Feedback Forms has proven to be very beneficial. Almost every company and organization that exist today use Feedback Forms for such aforementioned purposes and more. This is why we have provided an array of Feedback Forms that are free to download and easy to edit.

Generic Feedback Form Sample

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Feedback Form Template

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Types of Feedback Forms

Before we delve into the general purposes of feedback forms, let us first look at the different types of feedback forms that are most commonly used nowadays. This will help us have a better understanding of its different formats and uses.

Sample Event Feedback Form

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Event Feedback Forms

Event Feedback Forms and surveys are used to gain the insight of the participants of an event after it takes place. Events are a great way to promote brand awareness and loyalty, and one way to check if the event is successful is to hand out Event Feedback Forms to be filled by out the participants or attendees. If you are an event organizer, you may also use Event Planning Forms to ensure that every detail of the event is planned ahead of time.

Things to Include on Feedback Forms for Attendees

  • venue
  • food
  • presenters
  • quality of invitations
  • likelihood of recommendation to social networks
  • likelihood of attending the same event in the future

Customer Service Feedback Form

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Customer Feedback Form in Doc

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Customer Feedback Forms

Customer Feedback Forms are a good evaluation tool to use for businesses that provide products and services. Such feedback forms are used by various companies, even government agencies, to quantify customer satisfaction, and improve their products and services, and their customer’s experience.

Five Characteristics of a Great Customer Feedback Form

  • Quick. One thing to make sure when creating a customer feedback form is to make sure that the customers can finish it in less than 10 minutes. If it takes longer than that, there is a high possibility that the customer would not want to finish it. You just have to ask the right questions to make sure that you maximize their feedback.
  • Concise. Because you would want your customer feedback form to be quick, you should also make it concise and straight to the point. Beating around the bush is never a good idea. Use simpler words for easier understanding. Using flowery words will most likely not impress your customers.
  • Organized. Lump all the similar questions together. If you want to ask about a certain product, ask all the right questions before you proceed to the next topic you want to ask the customer about. This way, the customer can also provide organized answers, and it would be easier for you to collate the information you have collected. Having an organized customer satisfaction form or feedback form will make a good impression on your customers and show them that you know what you’re doing.
  • Asks at least one open-ended question.  It is advisable to use mostly close-ended questions when creating a customer feedback form. However, it would also be best to provide a space for the customers to vent out their positive or negative experience, and offer some suggestions for your company. This will make the customers feel heard, and will allow you to have a deeper insight of your customers’ satisfaction.
  • Exceptionally designed. This does not mean that your design has to be grand in any way. In this context, being exceptional means that the design of your customer feedback form is easy to read, clean, simple, and easy on the eyes. You may also use your company logo to establish trust and show professionalism.

Sample Training Feedback Form

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Training Feedback Forms

Certain individuals, like new employees, need certain skills and knowledge to perform their duties and responsibilities. Training sessions and courses are conducted for this very purpose. Just as a training sessions are meant to improve the performance and skills of certain individuals, so are Training Feedback Forms designed to improve the quality and effectiveness of training sessions and courses conducted by educational institutions, business organizations, and government agencies. In lieu of these forms, Training Evaluation Forms and surveys may also be used.

When Is the Best Time to Collect Training Feedback?

If you are a trainer, the best time to collect training feedback is at the end of the session or course which you want to collect feedback for. Allot a little time before the end of the session for the participants or trainees to answer the Training Feedback Form. This way, the information and their experience are still fresh in their minds.

What to Ask on Training Feedback Forms

  • Trainer’s knowledge and effectiveness
  • Quality and relevance of the training content
  • Application to the trainees’ work description
  • Responsiveness of the trainees

Course Feedback Form Sample

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The Three Main Purposes of Feedback Forms

  • Improvement

One of the main purposes of Feedback Forms is for improvement, whether it is to improve the performance of a teacher, such as in Faculty Feedback Forms, or to improve products and services provided by a business, such as in Client Feedback Forms. It is best to consider the opinions and perception of the individuals at the receiving end of the services a company provides so that they can properly cater to their needs and specifications.

  • Value 

When you ask the opinion of your constituents and clients, they are more likely to feel valued and heard. This is important in improving their experience, and promoting brand loyalty and advocacy. The customers and employees are, after all, the bread and butter of every business. This is why it is important and valuable for a company to learn more about their customers’ and constituents’ needs.

  • Continuity

If a company has a good understanding of their constituent’s needs, they can properly cater to them. Imagine a company that knows its employees and customers well. Would that not make the company a successful one in their field of business? Would that not ensure that the company will be profitable and therefore be around for a long time? It will indeed.

So now you have good grasp of the importance and purpose of Feedback Forms. In line with this, it would be good to download our Feedback Form templates. We also have Feedback Forms in PDF and Word format that you can choose from.

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