A consumer complaint or customer complaint is “an expression of dissatisfaction on a consumer’s behalf to a responsible party” (Landon, 1980). No further explanation is needed for that statement.
I, myself, am envisioning that I will become a marketeer someday and establish a business, though being in one would mean I’d have to deal with people from all walks of life. It is vital to take note of your customers’ complaints, and here is where the Complaint Form should prove handy.
Consumer Complaint Form
Free Consumer Complaint Form
Consumer Protection Complaint Form
Printable Consumer Complaint Form
The Different Sorts of Complaints
Customer Complaint Forms actually help businesses improve their services. A business without complaints does not exist, or at least has never existed. Below are the various sorts of complaints an entrepreneur should consider:
- The Good Customer Complaint: Yes, even the habitués themselves. A complaint like this should merit a speedy response and fix, unless I no longer want those customers anymore.
- The Public Complaint: The type which the consumers declare publicly, and nowadays, through a social media platform. Though it may look like they are only seeking attention (via Likes, for instance), it is equally important to handle this kind with much prudence.
- The Repeated Complaint: This is from a consumer / a group of consumers complaining about an issue that constantly recurs and which they wish to cease. This needs to be looked into right away, because there is likewise a possibility that this is just some irate customer demanding for something he doesn’t really deserve to get because he hasn’t paid for it.
- The First-time Complaint: Such complaints need to be taken seriously as they come from either first-time customers or customers who air out their first complaint. If you do not want them to be “first-time-last-time” clients, then it is imperative you look at their matter immediately.
Consumer Complaint Form Sample
Consumer Complaint Form Format
Consumer Complaint Form Example
General Consumer Complaint Form
Employee Complaint Forms
Whether you are customer or working for an entrepreneur, you need to make sure your needs and grievances are heard by the store you are buying your stuff at, or by your employer. It is only fair that you have to be heard. You are a human being, and not some expendable, mindless machine, and when you are an employee, you should not be kept quiet. You can always report a power-tripping superior habitually blaming you for something that is not entirely your fault or making unsolicited sexual advances, an attention-starved colleague spreading groundless information against you, or even that arrogant security officer.
Thankfully, Employee Complaint Forms are always there at your disposal. Use these forms if you wish to deal with your troubles in a cordial and civil fashion.
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