If you’ve ever gone into an establishment, and you’ve found yourself encountering problems that you normally shouldn’t encounter, you usually end up filing a complaint form. A complaint form allows you to point out the specific problem as well as placing in certain details that will give the management an easier time in understanding and fixing it.

Almost every single business has received some form of customer complaint. Which is the reason why they have to train their staff to be able to handle these complaints in a manner that will not only solve the issue, but to ensure that those who made the complaints are satisfied with the outcome.

Medicare Quality Complaint Form

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Free Patient Complaint Form

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Patient Complaint Report Form

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Why do People Complain About Health Care Services?

The reason why there are so many service complaints is usually a lack of communication. When there’s a lack of communication, the patient receiving the treatment would often feel that his or her needs aren’t exactly being met and certain problems could arise. Because of that, they then demand a proper explanation as well as an apology. Another reason why these people voice out these problems is they would like to prevent the same thing from happening to other patients. This is the reason why health care service providers have to acknowledge any patient complaint that come across their way. Doing so can ensure these people that these problems are being dealt to ensure that future similar problems do not occur.

How to Make a Health Service Complaint.

Before you end up filing a complaint, one of the best ways of handling this is to talk to the health service provider first. Doing so will allow you to quickly address any concern or problem you may have. However, if you feel that the problem cannot be resolved simply by talking to the health care provider, or if that person is unwilling to cooperate, then you may file a complaint with a proper document. You will need the following information for when you have to fill up any patient complaint form:

  • Your complete name and your contact details
  • Information such as the name and department of the health care service provider you are complaining about
  • Every detail regarding the issue you’re complaining about (Time of the incident, location of where it happened and who were involved)
  • Any kind of documentation that supports your claims.
  • Information regarding all the steps you have taken with the health care service provider to resolve the complaint you have made
  • The outcome that you are expecting after you have sent the complaint

There may be times wherein you will be required to hand out additional information so that management can decide what action to take regarding your complaint. You will also need to respond within the proper time frame. Doing so will ensure that your problem will be dealt with in a quick and professional manner.

Patient Complaint Form Example

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Patient Complaint Form Format

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Types of Health Care Complaints

Investigators who have to look into different kinds of health care complaints have to know that there are various types to look into. Knowing this can help them understand the situation better and how it should be handled. So, here are the types of complaints that are usually made by those who have received any health care service:

  • Quality of the type of health care received: This is a common type of complaint filed by many patients regarding the type of treatment that they have received. It focuses on the way the health care service provided the treatment; if it was able to follow health and safety regulations and proper practice. So, if you’re a patient and you feel as that your health care provider didn’t do a good enough job, then make use of any free complaint form and place in details regarding whatever concern you may have had with the service.
  • The rights of the patient being violated: Although there are too many patient rights to even be listed down, every patient reads and signs some sort of statement form which shows their rights before being treated by any medical care professional. So in the event that any patient’s rights have been violated, he or she may then file a complaint, and specifically point out  what right was violated. If investigators have come to a conclusion that the patient’s rights have indeed been violated, then the health care provider can be fined or required to undergo prison time.
  • Issues regarding building and equipment safety: Patients who are being treated would want to make sure that they’re being taken care of in a safe and secure location with doctors or any medical practitioner who make use of the proper equipment. If a patient has noticed problems such as the building being completely unsanitary or that the equipment used is either obsolete or defective, then the patient may file a complaint.

Remember that just about anyone who has knowledge regarding health concerns or health care practice can file a complaint any time. One has to only provide the proper information, and the complaint will be looked into as soon as possible.

Provider and Facility Complaint Form

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Health Facility Complaint Form

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Health Information Privacy Complaint

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Health Care Provider Complaint Form

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Health Service Complaint Form

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Health Facility Complaint Form

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Tips for Health  Care Complaint Handling

No matter what kind of complaint one receives, whether it’s an employee complaint or a patient complaint, it’s always important to remember to learn how to handle it properly to ensure that things go well in the end. Here are a few tips that can help you develop a proper system that any health care complaint is taken care of:

  • Make sure that your complaint process is simple and straightforward. You to want to make sure that patients won’t take it much of a hassle when they have to file a complaint, so that they can hand in information as soon as possible to ensure that it’s taken care of in a timely manner.
  • Those who handle these patient complaints should acknowledge whatever problem is presented. It’s also important that the complainant should get information regarding how the problem will be solved. Doing so gives the complainant a sense of security knowing that you are actually looking into the problem and finding a solution to it.
  • Complaints should be triaged in an appropriate manner. This means that certain complaints should be prioritized depending on the kind of wound or illness sustained by those that have filed the complaint. Doing so ensures those patients who might be under critical condition get their much needed assistance exactly when they need it.
  • Communication between both the health care provider and the patient must be as clear as possible. That means the health care provider must avoid using any kind of technical terms or jargon when discussing to the patient regarding what the problem may be and how it should be solved. This way, the patient is given all the information needed to be able to understand how the health care provider intends to deal with the problem he or she is having.
  • Always remember to treat the complainant in a fair and respectful manner. Very similar to dealing with customer complaints, it’s always best to treat these people with proper kindness to show them that you’re handling these problems professionally. Doing so can provide a good image to the medical establishment that you are working for, as well as positive feedback from any patient that you have dealt with.
  • Make sure that whatever response you hand out to the complainant is complete, clear, and informative. You’ll have to make sure that whatever response you hand out addresses the issue that was pointed out in the complaint.  You ensure the complainant knows that you understand what the problem is so that he or she knows you’re going to find the right way to solve it. If you don’t, then you’ll just end up with a frustrated complainant that might hand out even more complaints to your supervisor, and that won’t look well on your record.
  • If  the complainant isn’t happy with the solution provided, then you should provide him or her with more information regarding any available internal or external options that could possible solve the problem. By giving the complainant a list of available options, he or she will feel more secure knowing that there’s a remedy for whatever issue is being complained about.
  • If the complaint has anything to do with the health care system, then these should be immediately considered and acted upon. A good example would be the violation of a patient’s rights. This should be looked into immediately, and solved as quickly as possible to ensure that the patient does not take any unnecessary legal action against the medical establishment.

f you want to find a way to handle complaints in a manner that you and your patient will have no issues, then be sure to follow these tips to help you out.

 

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