Every day, people criticize, speak out comments, suggestions, and advises based on what they see and how they perceive things. When these reactions become a basis for a subject’s improvement, it turns into a feedback. This is when a Feedback Form will be of great use.

The document may have a rating scale or a questionnaire for the user to input his thoughts about a particular product and services. Normally, feedback forms are used by sellers, companies, trainers, and even event organizers to gather ideas in improving their skills and delivery to their clients.

Customer Feedback Form Sample

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The most known feedback form is a Customer Feedback Form which is given to the customers from the business management. This contains a few categories wherein the customer will have to indicate whether the feedback is about a possible suggestion, a compliment, or a complaint. A specification for the area where the customer is pointing the feedback is also included whether it is for the company’s products or the company’s services. A receipt for the proof of the customer’s transaction will be demanded by the company in instances that the feedback is a customer complaint about a product.

Client Feedback Form Sample

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Compared to a Customer Feedback Form which focuses on the customer’s purchased products and services, a Client Feedback Form deals with rating the professional services of a company to provide bulk products and outputs. It is important that the client will state the details of his feedback, including the date and the time when he transacted with the company since these are also required on the form. An example is a feedback form for massage centers wherein it contains details regarding the quality of the surroundings, the skills of the therapist, the overall session, and the experience of the client. Ratings from 0-5 or satisfactory levels are used for this type of feedback form.

Product Feedback Form Sample

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The Client and the Customer Feedback deals with goods and services, but to meet specified matters, a Product Feedback Form and a Service Feedback Form may be created to separate the required feedback. These two forms have similar attributes, from the type of product/services being provided to the user, to the comments on the company’s improvement.

Service Feedback Form Sample

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Hotels use different feedback forms since they are rendering both hotel services and their products to the client. Mainly, a Guest Feedback Form is the appropriate document for this business. It has the check-in and out time of the client, with the details regarding the hotel room accommodation. This is vital to any hotel business since it aids in knowing if the client has been comfortably enjoying and if there were any trouble which arises within the client’s period of stay within the hotel’s premises.

Hotel Guest Feedback Form Sample

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Feedback Forms are not only used for customers and clients but also for applicants, employees and the staff of the company. When an individual will be applying to be an employee of a company, the interview phase is the first step that the individual will face. This is when an Interview Feedback Form is prepared for the interviewer to state his thoughts about the individual’s competency and qualifications for the job. The applicant’s skills, background, and his relation to the job is a huge factor that the interviewer will consider before the applicant will be hired.

Interview Feedback Form Sample

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During training sessions and activities, the trainees and the trainers will be using a Training Feedback Form. This form will center on the effectiveness, appropriateness, and the outcome of the training. When used by the trainees, a rating for the trainer’s knowledge, ability to engage the trainees, and the skills’ appropriateness for the training will be rated; and if used by the trainers, the participation of the trainees will be focused.

Training Feedback Form Sample

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An Employee Feedback Form will be the main document to have the employee’s ratings. Usually, it deals with how the employee perceived his improvement in the company and how the company treated the employee. The feedback will also include the employee’s satisfaction regarding his compensation, recognition, and the safeness of the workplace.

Employee Feedback Form Sample

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Another type of feedback document which is associated with the company’s employees is an Appraisal Feedback Form. This is used by the managers to indicate if a particular employee is qualified for an appraisal. The employee’s performance for a specific time-period will be discussed in the form.

Appraisal Feedback Form Sample

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Events also require a Feedback Form which is known as an Event Feedback Form. This will be used to rate the event’s venue, resources, organizers, and the program of the whole event period. Since some events cater a number of delights to the attendees, a rating section for the food and menu will also be provided on the form.

Event Feedback Form Sample

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Tips to Improve Customer Satisfaction Using Feedback Forms

  • Compose an appropriate feedback form which includes every area that needs comments and reactions.
  • Make sure that your Feedback Form has enough white-space for written suggestions of the customer.
  • Be patient when waiting for the customer to fully fill out the form.
  • Ask for proof of the client’s transaction with your company whenever deemed necessary.
  • Read the feedback and distinguish if it is a compliment or a complaint.
  • Talk with the client by addressing his feedback and suggestions.
  • Contact and assure the customer that his suggestions will be considered for the improvement of your company.
  • Discuss with your employees about the client’s feedback.
  • If the feedback is a complaint and has been given by a lot of clients, make an action plan to meet the customer’ needs and to attain a higher level of customer satisfaction.

Conference Evaluation Feedback Form Sample

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Contract Feedback Form

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Presentation Feedback Form

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Size: 3.9 KB

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Feedback Forms can be used together with an Evaluation Form and an Assessment Form to acquire a better idea of how the involved people and the company can successfully meet the client’s needs. Though a Feedback is not always on the positive side, it is a way or a bridge to learning and conceptualizing. And regardless of the type of business, events, sessions, organizations, and company where a feedback will be used, the main purpose should always be gaining a productive communication and negotiation with the client.

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